Successful sales through satisfied customers

Lecturer

Pavel Urusov

Business coach, consultant. Owner of a financial consulting company in Germany. Executive expert of the BPN Foundation

Professional consultant in the field of business and finance, successfully working for many years in international companies in Europe and Central Asia.

Osh, Business Academy

1 day

Form and objectives

This training focuses on how to build sales based on trust, service and a quality customer experience. Participants learn how to create a product and service that turns customers into repeat buyers and referrers - and therefore increases sales without large marketing expenditures.

What you will learn in the training:

How to build a customer experience that inspires trust and a desire to return;
which elements of service directly affect sales and the company's reputation;
How to turn every customer into a source of repeat purchases and recommendations;
how to build a feedback system and use it to improve the product;
how to deal with complaints and grievances, turning negativity into loyalty;
how to create service standards that improve quality and reduce the risks of dissatisfaction;
what tools help to increase NPS (loyalty index) and retain customers.

format

Learn how to create customer experiences that build loyalty and drive repeat sales; show how service affects revenue and how to improve key customer touch points; give tools to build a reputation based on trust and recommendations; help build a service system that turns complaints into improvements and customers into brand advocates; develop service standards that can be implemented in the team immediately after the training.

Participant

entrepreneurs who want to increase sales without expensive marketing; owners of small and medium-sized businesses where the quality of service directly affects revenue; heads of sales and service departments; account managers; organizations that want to improve reputation and increase the number of recommendations; everyone who wants to build long-term and trusting relationships with customers.

Seminar files

Please register for this course below or log in to view the course files.

Date of the next seminar: 2027

12/12/2025 -

12/12/2025

Start: 9 :00 a.m.

End: 5 :00 p.m.

Interest in the seminar